Team Project: Employee Climate Survey
Team Project: Employee Climate Survey custom essay
Background: You have been retained as a member of a consulting group to analyze, interpret, and recommend a course of action to a client company addressing the results of the firm’s recent employee climate survey. The fictional client, Hytec, Inc., is an electronics manufacturer, and unit of a Fortune 300 information & communications corporation, with operations located throughout the U.S. The corporation serves the global cellular communications market with leading edge products and technology solutions. The Texas operation is home to 500 employees who represent a diverse highly technical workforce. Employees largely fall into a number of job categories: electronic technicians, assemblers, machinists, fabricators, engineers, and support staff (IT, accounting, HR, procurement, etc). The firm has transformed from conventional manufacturing operation to building a high-performance enterprise. Having successfully integrated “just in time” manufacturing methods and “total quality management” into its operational strategy, the firm has recently launched an initiative to add a self-directed workforce to its competitive arsenal solidifying its operational strategy. The survey: The firm has been committed to a bi-annual employment climate survey. The purpose for the survey is to solicit employee opinion on their degree of satisfaction among a range of considerations affecting life at work. The survey measures the following climate dimensions: 1. Job demands 2. Working conditions 3. Pay 4. Employee benefits 5. Friendliness & co-operation of fellow employees 6. Supervisor-employee interpersonal relations 7. Confidence in management 8. Technical competence of supervision 9. Effectiveness of administration 10. Adequacy of communication 11. Security of job and work relations 12. Status and recognition 13. Identification with the company 14. Opportunity for growth & advancement 15. Reactions to the attitude survey 16. Overall employee opinion The survey measures the degree of “favorableness” (employee satisfaction) as a percent favorable to each of the climate dimensions. The survey captures 3 evaluation cycles (disregard the years) in which the survey has been taken providing an excellent perspective on changes in employee opinion for each of the climate dimensions over the 3 survey cycles. Additionally each climate dimension compares the client’s workforce to the “norm,” (darken circle), representing average employee response for employers utilizing the climate survey. A new approach: The Company has routinely developed action items and focus groups to address employee concerns resulting from the survey. However previous efforts have resulted in management being overwhelmed with the volume of actions created. The effort has generally left both management and employees wondering whether any real progress is being made. The firm looks to you to advise them on a different approach relying less on tactics and more on a strategy for tackling the most recent survey. Teams should consider the value of using the Pareto Principle as a possible new management “approach” to addressing climate survey data. The Pareto Principle is a business principle that holds that 80% of the impact of a problem will show up in 20% of its causes (i.e. 20% of the trouble causes 80% of the problems). Rather than analyzing each of the 16 survey dimensions separately, teams are encouraged to examine the data for patterns and/or trends among the dimensions for possible clues. Such data distillation leads to identification of underlying issues, i.e. significant change to norm or historical basis; priority dimensions w/ greatest threat to the organization. Combining individual assessments into larger categories can create a bias for action. Requirements: Your paper must be an on-time collaborative effort. Team members are equally tasked with the analysis, interpretation, research and determination of recommended action items. All team members are responsible for the compiling of input into a formal recommendation. The project should address the purpose of the work to be performed and (introduction), utilize some method (i.e. SWOT, Pareto chart, priority index, etc) for discussing the assessment, findings, & interpretation (body), and summarize action items recommended (conclusion). Action items should be referenced by course content contained in MGMT 3325 and other sources (i.e., business journals, etc) as appropriate. The project should be 5 to 10 pages, double-spaced, 12 pt font, and include a bibliography. A cover page should list all team members contributing to the project. A semester effort: The project must be worked on during the entire semester. Teams will be assigned shortly after the 12 day university census confirming class enrollment. Six sessions have been identified as semester milestones which will be monitored for team progress. Sessions do not require a submission, with the exception of Session 6 – Final Paper. Sessions include: 1. FORMING & STORMING: Meet & greet (virtually or in person). a. Each team member is to introduce themselves to the team (face to face OR online via BB Group space). Discuss member backgrounds, interests, current semester courses, work & family responsibilities, and possible constraints that could impede team success. b. Discuss, develop and agree to a team “contract”. The contract should focus on member expectations & accountabilities for the delivery of an on-time, high quality project. The contract should be posted on the designated team space. c. Select a project leader. The team should determine how a selection should be made. The team must select a project leader who will be responsible for managing the project launch, written analysis, interpretation, and summation of recommended action items. The team leader will have the added responsibility of providing input on the quality of team member engagement in completing the project which will be considered in project scoring. d. Members will familiarize themselves with their assigned Group space and agree which tools will be used for communications, discussion, file transfer, etc. Some websites w/ interesting information on constructing & assessing employee surveys follow below. This should help engage your mind in the power of the employee survey: A guide to employee satisfaction & engagement surveys: http://rapidbi.com/created/guidetoemployeesatisfactionengagementsurveys.html Employee satisfaction vs. motivation & employee engagement: http://www.decision-wise.com/blog/2010/11/22/employee-satisfaction-vs-motivation-andemployee-engagement/ Why employee satisfaction is the wrong metric: http://ezinearticles.com/?Why-Employee-Satisfaction-is-the-Wrong-Metric&id=683528 Employee satisfaction (be sure to read the responses to the original post): http://blog.vovici.com/blog/?Tag=Employee%20Satisfaction%20Surveys Selecting the norms: http://www.busreslab.com/ESATnormselection.htm Americans’ job satisfaction drops to record low: http://www.msnbc.msn.com/id/34691428/ns/business-careers/ Due date: TBA 2. NORMING & CONFORMING: Unpack project materials
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