Team Leaders Have The Responsibility To Create The Conditions For A Team And Its Members To Grow, Elaborate
accountability. In my opinion this chapter highlights why I feel healthcare is disjointed and chaotic. The concepts of how independence and accountability of the users of healthcare providers were examined. This chapter talks about how patients need to be responsible for their own health and empowered to act in the right way (Porter-O’Grady & Malloch, 2011). The authors talk about the importance of tracking and empowering patients. Four responsibilities were listed as necessary for changes to occur. Speeding up resources is the period of time that nurses have with patients to make sure that they have access to resources. Orchestrating the dynamics of change is the second responsibility listed. Building relationships is the third responsibility which involves the building of sustainable long term relationships. Organizations need to remain focused on its mission. Finally, putting necessary structures in place to make sure that new behaviors are accompanied by structural support. Due to recent changes in healthcare laws reimbursements are now tied to patient satisfaction surveys. These surveys provide metrics that are important to the patient. I am under the assumption that most nurses have had a least one customer service course to deal with these surveys. In the ED, I cannot tell you how many people are discharged with instructions to follow up and are told that they need to wait for an available appointment ( which can be months). I also see patients who do not follow the discharge instructions follow up with providers. In my environment, the healthcare system does not reward the empowering of patients. Reference to use Porter-O’Grady, T., & Malloch, K. (2011). Quantum leadership: Advancing innovation, transforming healthcare. (3rd ed.). Sudbury, MA: Jones & Bartlett Learning
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