SLO5: Value conflict resolution in effective communication skills
SLO6 :Analyze the use of constructive criticism relative to professional relationships including clients
SLO7 :Assess a variety of components relative to multiculturalism in client communications
SLO8: Interpret barriers that impact effective client communications
The Signature Assignment will be a 5-8 page (excluding cover page
and reference page) essay on applying the current knowledge about
effective client communication to the scenario listed below.
You were hired as an I/O Psychology profession for a local workforce
development board. Recently management received a call from a high
tech manufacturing company that is hiring increasing numbers of
entry-level non U.S. born employees with limited comprehension of
the U.S. culture and language. Some were turned away during the
hiring process because they cannot pass a test administered by the
company. Those doing the hiring recognize that many of these
individuals possess skills needed by the industry. Yet, others pass
the test, but it soon becomes evident that communication barriers
hinder their future success and continued employment.
Middle managers suggest training classes on site would be an
excellent investment of time and money, with an immediate impact on
employees, the production line, and quality control. Middle
management has receives approval for funding this training onsite.
Consequently, the CEO of the firm contacts you to seek advice on
what type of training to offer. You speak with the CEO and willingly
accept the opportunity to assist but advise that training will also be
needed for current employees as well since this is a cultural training
issue within the organization as well.
1 / 3
Based on the various concepts and lessons of effective client
communication that you have learned in the different Modules of this
course, write a 5-8 page essay on your plan to convey to the CEO.
Below are the topics discussed throughout the course and the
associated module, so please address them as you write your paper:
Module 5: Conflict and Negotiation (Address how you would
recommend conflict and negotiation training to reduce the risk of
Module 6: Constructive Criticism (State how you would train
supervisors, peers, and superiors how to relate to one another using
Module 7: Cultural aspects of Communication (How to implement
cross cultural training for both groups to value each other’s cultural
Module 8: Barriers to communication (Implement training to identify
barriers to communication)
In the conclusion of the essay, add a sentence or two concerning your
personal thoughts effective client communications.
You must include at least 4-6 articles from the Touro library that are
published within the last 7 years in your Signature assignment.
Writing Guidelines for Signature Assignment:
2 / 3
5-8 pages (excluding title and references pages)
Double-spaced with 1-inch margins and typed in 12-point
Times New Roman.
Include at least 5 references (a minimum of two from the Touro
Writing Resources (Use as Needed):
APA Style. Retrieved from http://apastyle.apa.org/.
Latest APA Research Paper | APA Format and APA Citations
Made Easy [Video file]. Retrieved from
How to Write an APA style paper using Microsoft Word.
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