Option Two: Complaint Letter (letter of complaint to parking services at IUPUI)

Option Two: Complaint Letter (letter of complaint to parking services at IUPUI)

Background: It started out like any other day. You woke up on time, but your dog threw up on the carpet, delaying your departure from campus. Then while you were blow drying your hair, your electricity went off! You still managed to get to campus fairly close to your usual time, damp frizz and all, but when you arrived at your usual lot, Lot 58, you were surprised to see that several spaces were roped off for some sort of repair to the lot, making them unavailable for parking, and the remaining “E” spaces were already taken. You were scheduled to take a test in your 9:30am class, and it was already 9:25! A few “A” spots were the only ones left, but you knew from past experience that parking in one of those spaces would result in a ticket. So you drove around for almost 15 minutes until you were able to slip into a space vacated by someone in the parking garage by the hotel, but you had to pay for it. As you breathlessly strode to your classroom, you were greeted with a note saying the network was down in the computer room, so the class was meeting in another building. By the time you finally arrived, you had missed the test. Your instructor was unsympathetic, and said you would earn a 0.

 

Your task: Write a professional letter to Parking Services complaining about the lack of advance notification of limited parking in Lot 58. Request reimbursement for your parking fees in the garage. Direct the letter to the IUPUI Parking Services at the Vermont Street Garage, 1004 W. Vermont Street, Indianapolis, IN 46202.