MGT500 FINAL EXAM PART 2

MGT500 FINAL EXAM PART 2

Question 1

Which of the following refers to the tendency to see one’s own personal traits in other people?

Answer

Perceptual defense

Projection

Stereotyping

The halo effect

Figure-ground

Question 2

Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?

Answer

Stereotyping

Projection

Figure-ground

The halo effect

Perceptual defense

Question 3

____ is considered by many employees to be the most effective work-life practice.

Answer

Daily flextime

Offsite childcare

Work from home network

Telecommunication

Reduced work schedule

Question 4

Which of the following describes the last step in the perception process?

Answer

Observing information

Screening the information

Selecting what to process

Organizing the selected data into patterns

Transmitting the observed information

Question 5

The key assumption of Hersey and Blanchard’s situational theory is that subordinates vary in their

Answer

readiness level.

satisfaction level.

level of commitment.

level of security.

Question 6

In general, research has found a(n) ____ relationship between personal traits and leader success.

Answer

strong

weak

positive

negative

inverse

Question 7

Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?

Answer

Transactional

Charismatic

Traditional

Supportive

Team

Question 8

Two leadership styles used by Fiedler in his contingency theory were

Answer

employee-centered and job-centered.

consideration and initiating structure.

concern for people and concern for production.

relationship-oriented and task-oriented.

employee-oriented and relations-oriented.

Question 9

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?

Answer

Task complexity

Task identity

Task significance

Task structure

None of these

Question 10

According to Maslow, the highest order needs are

Answer

self-actualization needs.

physiological needs.

esteem needs.

belongingness needs.

safety needs

Question 11

Alderfer referred to the needs for physical well being as ____ needs.

Answer

physiological

existence

belongingness

relatedness

growth

Question 12

____ describe the most basic human physical needs, including food, water and oxygen.

Answer

Self-actualization needs

Physiological needs

Esteem needs

Belongingness needs

Safety needs

Question 13

____ focus on employee learning of desired work behaviors.

Answer

Contingency theories

Situational theories

Content theories

Process theories

Reinforcement theories

Question 14

What are the key elements of communication?

Answer

Encoding, message, and feedback

Encoding, noise, and symbols

Message, circuit, and decoding

Feedback, message, and perception

Feedback, circuit, and perception

Question 15

Communication is defined by the text as the process by which information is

Answer

shared.

exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

received.

transmitted to others.

stored.

Question 16

Which of these is the richest medium for communication?

Answer

Telephone conversations

Face to face contact

Electronic media

Written media

Voice mail

Question 17

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

Answer

personal information.

vicious gossip.

business-related.

destructive because it is not accurate.

Question 18

____ is the extent to which team members are attracted to the team and motivated to remain in it.

Answer

Norming

Commitment

Caring

Cohesiveness

Question 19

____ is a role in which the individual provides support for team members’ emotional needs.

Answer

A task specialist role

A dual role

A nonparticipator role

A socioemotional role

Question 20

____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Answer

BATNA

A bargaining zone

Mediation

Integrative negotiation

Distributive negotiation

Question 21

There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

Answer

task specialist, socioeconomic

generalists, socioeconomic

task specialist, socioemotional

generalists, socioemotional

socioemotional, socioeconomic

Question 22

Which of the following is a ratio that measures the firm’s internal performance with respect to key activities defined by management?

Answer

A liquidity ratio

An activity ratio

Return on total assets

A current ratio

Profit margin on sales

Question 23

____ indicators focus on production and operating statistics.

Answer

Financial performance

Business process

Critical success

Potential for learning and growth

Performance measurement

Question 24

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

Answer

Open-book management

Economic value-added system

Activity-based costing

Inappropriate control system

Question 25

The ____ offers some indication of the degree to which various countries are open regarding economic matters.

Answer

Opacity Index

Economic Index

Clarity Index

National Index

Foreign Economy Index

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