Customer Relationship Management (CRM)

Web Project
Research, Identify, Review and Select 3 web sites that cover Customer Relationship Management (CRM).

CRM is giving organizations competitive advantage by understanding what your customer-base wants, needs, and expects. Your investigation into the web sites should reveal what CRM system companies use and how it helps in supporting and building the customer-base. Your analysis should incorporate any ethical and social ramifications, especially when using customer information.

THIS ORDER SHOULD BE 3 PAGES NOT INCLUDING THE TITLE OR REFERENCE PAGES.

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