Conflict Resolution – Retail Customer Complaints

Conflict Resolution – Retail Customer Complaints Custom Essay

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The Literature Review will consist of an assessment of the research literature associated with a conflict resolution that deals with customer complaints within the retail industry. Five credible scholarly sources will be selected, annotated and assessed to develop a scholarly foundation for qualitative research to be conducted by the student. A general thesis and specific hypotheses will be presented that will guide the research. The review will conclude with a proposal statement of the specific means to be used by the student to obtain relevant data. Please use for one scholarly source, The Handbook of Conflict Resolution Theory and Practice by Morton Deutsch.

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