Case: The Long, Loud Silence

Assignment 10

Case: The Long, Loud Silence

As the director of health information management who was recently hired from another organization, it did not take long to discover that morale in your new department has been low ebb for quite some time. As you undertook to become acquainted with each of your employees, you quickly became inundated with complaints and other evidences of discontent. Most of the complaints concerned problems with administration, the financial division, and the records-related practices of physicians, but there were also a few complaints by staff about other members of the department and a couple of thinly veiled charges concerning health information services personnel who “carry tales to administration.”

In listening to the problems, it occurred to you that there were a number of common threads running through them, and a great deal of misunderstanding could be cleared up if the gripes were aired in open fashion with the entire group. You then planned a staff meeting for that purpose and asked all employees to be prepared to air their complaints-except those involving other employees by name- at the meeting. Most of the employees seemed to think such a staff meeting was a good idea, and several assured you they would be ready to speak up.

Your first staff meeting, however, turned out to be brief. When offered the opportunity to air the gripes, no one spoke.

This result-silence-was the same at your next staff meeting four weeks later, although in the intervening period you were steadily bombarded with complaints from individuals. This experience left you frustrated because you regarded many problems as problems of the group rather than as problems of individuals.


Describe in detail what you believe you can do to get the group off dead center and to open up about what is bothering them.

Describe how you might approach the specific problem of one or more of your employees carrying complaints outside of the department-that is, “carrying tales to administration.”

Describe several means of organizational communication at your disposal that you believe might be applied in helping to address this department’s problems.


Place an order of a custom essay for this assignment with us now. You are guaranteed; a custom premium paper being delivered within its deadline, personalized customer support and communication with your writer through out the order preparation period


Have troubles with paper writing? You’ve found the right paper writing company! We are the leading essay writing services that provides quality papers for a reasonable price. On our website, you can order various assignments. Our work is 100% original. We write your essay from scratch, according to the exact specifications of your assignment. We guarantee it will pass any plagiarism check

Get Your Papers Completed by Expert Writers

Order essays, term papers, research papers, reaction paper, research proposal, capstone project, discussion, projects, case study, speech/presentation, article, article critique, coursework, book report/review, movie review, annotated bibliography, or another assignment without having to worry about its originality – we offer 100% original content written completely from scratch


Related Posts

© All Right Reserved