High Performance Healthcare Systems

High Performance Healthcare Systems

Quality

            High Performance Healthcare Systems The quality of care in my current work situation is concerning. The most recent patient satisfaction survey shows that about 35 percent of the patients are dissatisfied with the delivered healthcare services. This dissatisfaction rate is higher in comparison to most of the state’s hospitals. The survey indicates that the patients attribute their dissatisfaction to several factors. These factors include delayed delivery of care, poor communication by providers, poor education about self-care and complications and readmissions. The identified factors indicate the need for the organization to implement a comprehensive quality improvement plan that will address the underlying causes of the high dissatisfaction rate (Spath, 2013). An ongoing review and adjustment of the applied interventions is crucial to ensure conformance with the set targets. The performance plan should be based on the results of a thorough root cause analysis. Some of the resources that are essential to the success of the quality improvement plan include time, money, personnel and equipment.

Access

            The other problem in my current work situation concerns timely access to essential and effective health care. A significant number of the patients who visit the healthcare facility are underinsured. Therefore, they cannot afford a comprehensive treatment process. Most of the underinsured patients use the emergency care services, which cannot cater effectively to most of their healthcare needs. One of the major factors that have contributed to the access issue is Florida’s restrictive insurance policies. The state’s Medicaid program does not cover most of the adults. Therefore, they have to use expensive third-party providers. The unaffordability of comprehensive insurance coverage from private providers has led to high out-of-pocket care expenditures, which are unsustainable, especially for the low-income households (Mason, Gardner, Outlaw & OGrady, 2015). Addressing the access issue will require the revision of the state’s Medicaid provisions to facilitate access to affordable care.