Assignment 2: Analysis resources, capabilities, competencies and competitive advantages with conclusions Take note of the following characteristics of Linen ‘N Things from the case Refer to chapter 3 of HIH. Be brief and make note if you think some characteristics do not apply to LNT’s case. Resources (tangible/ intangible): High quality linens Brand names Renowned customer service Strategically place warehouses to guarantee quick delivery across the U.S. Capabilities (according to functional area as outlined in HIH text) HR trains employees very efficiently as is apparent by their excellent customer service ratings Management has been exemplary since hiring their new CEO, who is a turnaround specialist Core Competencies (Four Criteria of Sustainable Advantage): Valuable – Carry only high quality products and brand names that customers desire
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